Introduction: Absher—Your Digital Key to Life in Saudi Arabia
If you are beginning your journey in the Kingdom of Saudi Arabia (KSA) from countries like Pakistan, India, the Philippines, Bangladesh, Nepal, or any of our partner nations across Africa and Southeast Asia, the Absher platform is the single most important digital tool you will encounter. It is not just an application; it is the official gateway—developed by the KSA Ministry of Interior (MOI)—that governs nearly every aspect of your legal residency, employment status, and administrative life.
Absher offers residents, citizens, and visitors access to over 330 web-based services, making it indispensable for managing passports, traffic, civil affairs, and expatriate processes. Operating 24/7 , Absher’s primary function is digital compliance. For HCM Global Group clients, understanding this platform is mandatory for securing long-term stability in the Kingdom and aligning with the nation’s Vision 2030 digital transformation goals.
Part 1: Registration and Activation—The Critical First Steps
Before you can renew an Iqama or request a visa, you must secure your own, independent Absher account. New arrivals, particularly workers from Kenya, Uganda, and Vietnam, frequently face hurdles at this stage, specifically concerning mobile phone verification.
Essential Requirements: Your Iqama and Private Mobile Number
The registration process requires two non-negotiable items: your valid ID/residence ID number (Iqama) and a unique, private mobile number.
The Mobile Number Rule: This is the most critical compliance point. Absher strictly requires that the mobile number you register must be unique to your account. If you use a number previously associated with another Absher account (perhaps a recruiter’s or a shared company number), that number will be automatically removed from the previous account and registered solely to your name. Using an invalid or someone else’s number is illegal and will cause immediate registration failure. HCM Global Group advises all new expats to acquire a private, registered mobile SIM card immediately upon arrival to avoid account blocks.
Step-by-Step Online Registration
- Access Absher: Navigate to the official website or mobile application and select “New User”.
- Enter Details: Input your ID/Iqama number and your unique, private mobile number. Create a Username, Password, and enter your Email. The password must be at least 8 characters long and contain a mix of uppercase letters, lowercase letters, and numbers.
- Verification: An activation code will be sent immediately via SMS to the registered mobile number.
Activating Your Account: Mandatory Verification Channels
Receiving the code is only step one. The account must be activated via one of the following secure channels to confirm your identity:
Activation Method | Target Beneficiary | Key Function | Availability |
KSA Bank Online Banking/App | Residents with existing KSA bank accounts | Instant, 24/7 activation from home | 24/7 |
Self-Service Machines (Kiosks) | Residents without online banking or initial setup | Quick verification using Iqama and biometrics | Machine hours |
Registration and Activation Offices | Complex cases or initial registration issues | In-person assistance at Jawazat or Civil Affairs | Office hours |
Activating through a KSA bank’s online portal (e.g., AlJazira Online or FransiPlus) is often the fastest method: simply log in, navigate to Government Services/MOI service, and choose Absher Activation.
Part 2: Managing Residency—Iqama and Visa Services
Once activated, Absher becomes your control panel for maintaining legal status in the Kingdom.
Iqama (Residence Permit) Renewal and Status
For all residents, particularly workers from Bangladesh and Nepal, routine checking of Iqama validity is critical.
- Checking Status: Log in, navigate to “E-Services,” select “Employee Inquiries,” and choose “Public Query Resident ID Expiry” to view if your Iqama is active or expired .
- Renewal Process: The renewal process is handled digitally. You must log in, select “My Services,” and then “Iqama Renewal” . Renewal requires payment of necessary fees and fulfillment of conditions, such as valid medical insurance. Renewal is possible even if the residency has expired, provided it has not been expired for more than six months.
Exit and Re-Entry Visas: Travel Compliance
Absher is the official channel for all travel permissions, including issuing, extending, and cancelling Exit/Re-Entry Visas.
- Non-Refundable Fees Policy: A critical detail for residents from India and Pakistan who travel often: If you cancel an Exit and Re-Entry visa through Absher, the fees paid are explicitly non-refundable . Plan your travel carefully before payment to avoid unnecessary financial loss.
- Visa Fees:
- Single Exit/Re-entry Visa: 200 SAR for up to two months, plus 100 SAR for each additional month (within Iqama validity) .
- Multiple Exit/Re-entry Visa: 500 SAR for up to three months, plus 200 SAR for each subsequent month .
- The Cost of Delayed Extension: If you need to extend a visa while outside the Kingdom, the fees effectively double. The extension fee is 200 SAR per month for a single visa extension and 400 SAR per month for a multiple visa extension . Proactive renewal via Absher before travel is strongly advised.
Part 3: Financial Clarity—Expat Fees and Budgeting
Budget planning requires a precise understanding of annual fees mandated for maintaining legal status in SAR (Saudi Riyals) .
Core Annual Fees (Estimated)
Service/Fee Category | Duration | Cost (SAR) | Notes |
Iqama Renewal Fee (Residence Permit) | Annual | 650 SAR | Fixed annual fee . |
Work Permit Fee (Maktab Amal Levy) | Annual | 9,600 SAR | Calculated at 800 SAR/month . |
Export to Sheets
The Work Permit fee (expats levy) is calculated at 800 SAR per month (9,600 SAR annually) and is typically the employer’s responsibility, but it influences the economic conditions for workers from nations like Nigeria, Ghana, and Indonesia .
Dependent Fees: Managing Family Residency
For expats, such as those from the Philippines or Sri Lanka, who wish to bring family, the Dependent Fee structure is a major commitment.
- Cost Per Dependent: A monthly fee of 400 SAR applies for each dependent (spouse, children) registered on the Iqama .
- Total Annual Cost: This amounts to 4,800 SAR per dependent annually .
For a resident sponsoring a wife and two children, the annual dependent levy is 14,400 SAR, separate from their own Iqama renewal cost. HCM Global Group urges accurate financial planning based on these figures.
Part 4: Troubleshooting and Support—Mastering Tawasul
What happens when an Absher service fails or you encounter an unusual administrative issue? The Tawasul service (Arabic for “Communication”) is your digital safety net .
What is Tawasul?
Tawasul is an electronic service that allows individuals (citizens and residents) to submit a formal application or inquiry directly to a specific government sector (like Passports or Traffic) when standard online service implementation is not possible . This provides a formal, logged communication channel, preventing bureaucratic issues from escalating into legal compliance failures .
How to Submit a Tawasul Request (e.g., for Passport/Jawazat Issues)
- Log in: Access the Absher platform .
- Navigate: Select “My Services” -> “Services” -> “Passports” . (For traffic issues, select “Traffic”.)
- Initiate Tawasul: Click on the “Tawasul” link .
- Fill Details: Specify the type of issue and provide a clear, concise description .
- Attach Documents: If documents are required, they must all be combined and uploaded in a single PDF file.
- Submit and Track: Submit the request. Note that only one active Tawasul request can be submitted at a time .
Final Compliance Checklist from HCM Global Group
Absher is fundamental to your success in the Kingdom. Mastering it is synonymous with securing your legal status and financial stability.
Key Takeaways for All Expats:
- Secure a Private Mobile Number: Immediately obtain and register a private number. Never share login credentials, passwords, or verification codes to avoid fraud.
- Know Your Fees: Understand the annual 650 SAR Iqama renewal fee and the 4,800 SAR annual fee per dependent.
- Plan Travel Proactively: All visa processes must be managed via Absher before travel to avoid doubled extension fees and non-refundable cancellation costs .
- Utilize Tawasul: In case of technical difficulties, use the Tawasul service to formally communicate with authorities and maintain compliance .
- Protect Your Digital Identity: The platform maintains strict password policies for security. Ensure your password is at least 8 characters long and complex.
HCM Global Group is committed to helping our clients navigate these complex systems successfully.